Trust in web trading is essential...

Web Trade Policy

 

At QACAS we value your business and respect our moral and legal obligations with regard to trade via the Internet. The following information is provided to you, in order for you to make an informed decision as to whether you may or may not wish to deal with us.

 

We commit to:

  • All transactions being in Australian Dollars (AUD$)
  • Services being delivered within 48 hours of payment being received
  • Products being despatched as quickly as is realistically possible – stock items within 48 hours; custom items will be scheduled for creation within 48 hours of approval by you, and despatched to you within 48 hours of completion

 

We will maintain web-based security by:

  • Using a reliable and secure third party payment processor for online payment processing and not storing any credit card details
  • Using 128 bit (or greater) SSL (Secured Socket Layer) based transactions
  • Using intruder detection software and maintaining processes to deal with any actual or suspected breach of web-based security
  • Using firewalls which are regularly up-dated to preclude entry to unauthorised persons / systems

 

In addition we will:

  • Promptly refund 100% of any amount we mistakenly charged you
  • Promptly refund any amount we charged you as a result of your own error, less a reasonable administration charge less than or equal to 5% of the amount charged in error
  • Refund any charges for items or services which are of substandard quality, which do not comply with description or sample or which breach any of our statutory or regulatory obligations, once defective items are returned for credit
  • Maintain the customer service contact as the "Managing Director, QACAS, PO Box 1960, Palmerston, NT, 0831, email sales_manager@qacas.com.au or telephone 0419 66 44 76

 

 

Managing Director

QACAS Pty Ltd